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No. We do not provide quotes for cars without UK registration numbers. If you are looking to re-register your vehicle then please call our office on (020) 73974960
Once you have made the payment you will be sent an automatic ‘application acceptance’ email. This will be emailed to the address you supplied in your application. Your policy documents including your Certificate of Motor Insurance will be emailed to the same address.
To ensure your cover remains valid, we ask you to let us know about any changes. If you do not tell us, this may result in:
You must tell us immediately if any of the following happens:
Please email email@example.com to make any changes to your policy.
NB Additional charges may be incurred or your policy may be subject to cancellation.
We offer Comprehensive and Third Party only policies.
Your policy includes up to 2 weeks of full cover to a named country within the EU providing you inform us prior to you trip by sending an email to firstname.lastname@example.org. We do not provide a Green Card.
Your policy will provide the cover required for Great Britain, Northern Ireland, Isle of Man, Channel Islands, and during sea journeys between these places.
It also provides the minimum cover you need by law to use your car in:
Your policy allows use of your car for social, domestic and pleasure purposes, commuting to and from a permanent place of work.
Your policy does not allow you to drive other vehicles.
We always aim to get things right first time for our customers although we know that sometimes you will feel this hasn’t happened. We want to hear about this so we have an opportunity to put things right for you. If you need to complain we are committed to having an accessible complaints process where we will always try to resolve your complaint speedily and at the earliest possible stage.
Often if you ring us we can sort things out for you straight away, with this in mind please call us first.
Call: (020) 73974960
40 Lime Street
If after considering our final response you are still dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service. They are an independent body that arbitrates on complaints about general insurance products and other financial services. They can be contacted at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Tel: 0300 1239 123 or 0800 0 234 567
The Financial Ombudsman Service will handle most complaints you might have but there are some instances that fall outside of their authority.
All claims are dealt with by Chartis Europe; please call Chartis Europe: 02086496677
If you are dissatisfied with the cover provided by your policy, you have 14 days to cancel from the policy start date. Please send an email to email@example.com. As long as no incidents have arisen which could result in a claim under your policy, we will refund the premium you have paid, less a £50 administration fee we may charge and the days on cover an amount that represents the cost the days on cover.
If any incidents have arisen during the period of cover and a claim has been made by you, or against you, we will not refund any premium.
If you do not exercise your right to cancel during the 14 day period, your policy will continue as normal.
If you decide to cancel after 14 days you must tell us by emailing firstname.lastname@example.org. As long as no incidents have arisen which could result in a claim under your policy, we will refund the part of the premium you have not yet used, less an administration fee to take account of our costs in providing your policy.
We will cancel your policy from the day that we receive your email.
We also have a right to cancel your policy at any time by giving you seven days’ notice in writing. We will send our email to the latest email address we have for you. If we do cancel your policy, we will refund the part of your premium you have not yet used.
If you or we cancel your motor insurance at any time, we will automatically cancel any Legal Expense or Breakdown cover purchased with the main policy.
We only offer our ‘add-ons’ at the time of purchase. We cannot add these to your policy after inception/purchase of policy.
Your vehicle will show on the MID within a 7 working days of your policy purchase.
Windscreen cover is included subject to your policy excess.
We do not offer a courtesy car under this policy.